Bespoke software development

Nothing. Bespoke is the usual British term and custom is the American one. Both mean software written for one company rather than licensed from a vendor. Off-the-shelf is the opposite: a finished product you configure but cannot fundamentally change.

Our projects start at £10,000 and most land between £15,000 and £55,000. A focused tool sits at the lower end, a platform several teams depend on at the upper end or above it. We quote a fixed price after scoping rather than a range before it, and the free Operations Review is how that scoping is done when the shape of the job is not yet clear.

A defined tool takes four to eight weeks. A larger platform takes three to six months. We would rather ship something narrow that works than something broad that nearly does.

Usually yes, and we will say so and name the product. Building earns its cost when the process is genuinely yours, when products only reach part of the way and the gap is the important part, or when the work to make a product fit costs more than a build.

Part of it, and not a line you can decline. Access is role-based from the first design rather than added after an uncomfortable incident, every change is recorded against a person, and nothing goes live without a review. What does not stop at launch is security updates. Fixes for the software any system runs on come out all the time, and applying them is what a support retainer covers.

You do. The system, everything needed to run it and the documentation transfer to you on handover, in writing. There is no licence to keep paying and no lock-in.